Delivery,
measured
and tracked.
Your wellness routine depends on a consistent supply of supplements. Every order ships from our central facility in St Albans, and this page lays out the timelines, couriers, and procedures that get your parcel to the door.
From our facility to your door
Orders are processed and shipped from our central facility in St Albans, allowing us to maintain high standards of quality control throughout the delivery process. Below is how dispatch windows and courier tiers work together.
Processing Times
Orders placed before 2:00 PM GMT on business days are typically processed and dispatched the same day. Orders placed on weekends or bank holidays move on the next available business day.
During peak seasons, processing may take up to 48 hours. We will always notify you if there is a significant delay.
Standard Shipping
Standard shipping is provided via Royal Mail or a similar courier and typically takes 2 to 4 working days from dispatch. A tracked option is included on qualifying orders.
Cost is calculated at checkout based on the weight of your order and the chosen delivery method.
Express Shipping
Express shipping is available for a higher fee and generally arrives within 1 to 2 working days. Choose this option at checkout when your wellness routine needs a prompt top-up.
Express orders still follow the same 2:00 PM GMT processing cut-off.
Working days are Monday to Friday, excluding UK bank holidays. Dispatch and delivery estimates do not include weekends unless a weekend courier service is selected at checkout, where available.
A tracking number, in your inbox
Once your order has been dispatched, you will receive an email containing a unique tracking number. You can use this number on the courier's website to monitor the progress of your delivery from our St Albans facility to your address.
Please allow up to 24 hours for the tracking information to become active after you receive your dispatch email. The courier system needs this window to register the parcel into their network.
What You Receive
- A dispatch confirmation email with your order details
- A unique tracking number linked to your courier
- A direct link to the courier's tracking page
- Estimated delivery window based on the courier's scan data
If your tracking link has not arrived within 48 hours of your order confirmation, please reach our team through the Support Center.
Support CenterWhere we deliver, and what happens next
Where parcels can go
We deliver to all valid UK postal addresses, including residential homes, business offices, and PO boxes. Please ensure that the address provided at checkout is accurate and complete to prevent delivery issues.
HealthWell UK is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact our Support Center as soon as possible and we will do our best to update the details before dispatch.
When you are not in
If you are not available to receive your package, the courier will typically leave a card with instructions on how to rearrange delivery or where to collect your parcel. Some couriers may also deliver to a safe place or a nominated neighbour if you have set this preference directly with them.
We recommend choosing a delivery address where someone is likely to be present during business hours, such as a workplace. This helps keep your supplements out of warm or damp conditions and reduces the chance of a delayed second delivery attempt.
If a parcel goes astray
If your tracking has not updated for several working days or your parcel has not arrived within the expected window, contact our Support Center with your order number. We will open an enquiry with the courier on your behalf and keep you informed throughout the process.
For guidance on returns and refunds once a parcel arrives, please see our dedicated Returns and Refunds policy.
Returns and Refunds
Packed with the environment in mind
In our effort to protect the environment, we use recyclable and biodegradable packaging materials whenever possible. Your supplements will be securely packed to prevent damage during transit while minimising unnecessary waste.
We encourage our customers to recycle the cardboard boxes and paper padding included in their orders. Small choices at the unboxing stage help reduce the footprint of every wellness routine we support.
Shipping, in practical terms
When does my order actually ship?
Orders placed before 2:00 PM GMT on a business day are typically dispatched the same day. Orders placed after the cut-off, on weekends, or on bank holidays move on the next available business day. You will receive a dispatch email with tracking as soon as the parcel leaves our St Albans facility.
How are shipping costs calculated?
Shipping costs are calculated at checkout based on the weight of your order and the delivery method you choose. Standard shipping via Royal Mail or a similar courier typically takes 2 to 4 working days, while Express shipping generally arrives within 1 to 2 working days for a higher fee.
Can I change my delivery address after ordering?
We can update a delivery address only before the order has been dispatched. If you spot an error, contact our Support Center with your order number as soon as possible. Once the parcel is with the courier, address changes are handled directly through their redelivery process.
What happens if I miss my delivery?
The courier will typically leave a card with instructions on how to rearrange delivery or where to collect your parcel. We recommend choosing a delivery address where someone is likely to be present during business hours, such as a workplace, to keep your supplements in good condition.
Is the packaging recyclable?
Yes. We use recyclable and biodegradable packaging materials whenever possible, including cardboard boxes and paper padding. Your supplements are securely packed to prevent damage during transit while minimising unnecessary waste. We encourage you to recycle the materials included in your order.
Still have a question about your delivery? Our St Albans team is available Monday to Friday, 09:00 to 18:00.
Contact SupportHealthWell UK
15 Market Place
St Albans AL3 5DL
United Kingdom
Monday to Friday
09:00 – 18:00 GMT
Closed weekends and bank holidays